Shipping policy

Last Updated: November 6, 2026

koravo offers free shipping storewide on all orders within the United States. Please read the following details before placing your order.

1. Shipping Rates

All orders, regardless of order value, ship at a standard shipping rate of $0 (free).

No additional shipping charges will be applied at checkout. The product total plus any applicable taxes is the full amount you will pay.

2. Shipping Coverage

We ship to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories.

We do not ship to: international destinations or P.O. Boxes.

3. Processing Time and Delivery Estimates

  • Order processing time: Orders are picked, packed, and prepared for shipment within 1–2 business days after payment confirmation (excluding weekends and federal holidays).

  • Delivery estimate: Packages arrive within 3–7 business days after shipment.

  • Carriers: We automatically select the optimal carrier from UPS, FedEx, and USPS. Carrier selection cannot be specified at checkout.

The timeframes above are estimates and do not include order processing time. Severe weather, carrier delays, or other force majeure events may cause actual delivery to exceed these estimates. We will assist with tracking but are not liable for such delays.

During peak periods (such as promotional seasons), processing time may be extended to up to 4 business days. Orders containing multiple items may ship separately from different warehouses, and you will receive a corresponding tracking number for each shipment.

4. Order Tracking

Once your order ships, you will receive a shipment confirmation email containing a tracking number. Tracking information typically updates within 24–48 hours after the package is picked up. If there is no update for more than 5 business days, please contact our customer service team and we will initiate an investigation with the carrier.

5. Delivery Issues

Lost packages: If tracking shows delivered but you have not received your package, please first check around your delivery address and with neighbors, then contact us within 7 days. Once the loss is confirmed, we will reship your order or issue a full refund.

Damaged packages: Please photograph the damaged outer box and product within 48 hours of delivery and contact customer service. We will arrange a replacement or refund after verification. Please do not refuse delivery of a damaged package, as refusal may prevent us from completing an insurance claim.

Incorrect address: Delivery failures, returns, or additional costs caused by incomplete or incorrect addresses provided by the customer are the customer's responsibility. Shipping addresses cannot be changed after an order has shipped, so please verify your address carefully before placing your order.

6. Contact Us

  • Customer Service Email: info@koravo.shop

  • Service Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

Please include your order number and registered email address when contacting us so we can locate your order quickly.

Policy Effectiveness: This shipping policy forms part of the purchase agreement between you and koravo. We reserve the right to update this policy at any time. Updated policies apply to new orders placed after the effective date; orders already placed are governed by the policy version in effect at the time of purchase.